The Diversity of MOOCs and the Dangers of Over-Generalization

A lot of academic criticism of MOOCs derives from the fear that small, private online courses (SPOCs) open only to fee paying students, but based on MOOCs offered by “superstar” online professors, will replace local faculty, especially in lower tier institutions. Low-paid contingent faculty and teaching assistants (or worse, software programs and auto-graders) will then handle the heuristic teaching and grading, leaving fee paying students without expert human guidance. This is the "MOOCs will Destroy Higher Education as we Know It" argument. 

Here is prominent MOOC critic Jonathan Rees:

If you carry the hierarchical, every-student-for-themselves assumptions inherent in an xMOOC into the future you will never escape the reasons why so many caring educators oppose MOOCs in the first place. . . The problem with MOOCs isn’t the name. It’s not even the components of the acronym. The problem with MOOCs is that they’re being designed to create low-quality, hierarchical courses that can be championed by unscrupulous administrators to fire caring professors and leave unsuspecting students to fend entirely for themselves.

 Rees appears to be arguing here against SPOCs, not MOOCs. But let’s take up that part of his argument directed nominally against MOOCs. Rees says:

Cosmetic changes will not solve (MOOC quality) problems. Only re-thinking the entire xMOOC experience from the ground up will have even the slightest chance of creating something worthwhile.

The initial bother here is Rees’s false choice between merely “cosmetic” changes vs. “rethinking MOOCs from the ground up”. Rees’s dualism neglects that middle ground of actual or potential positive developments within the existing x-MOOC framework. Rees would almost certainly know about these if he took a break from general critique to explore particular MOOCs.  I’ll turn to this task below.

We can dismiss Rees’ unsupported claim about what MOOC designers intend.  Have x-MOOCs been “designed to create low quality courses”. On the contrary, their designers seek to create high quality courses, as they understand them, with instruction better than they perceive to be today’s norm. Indeed Anant Agarwal has made it the highest priority of edX to use the huge data sets available in computerized courses with tens or hundreds of thousands of students to improve instruction and learning. MOOCs may nonetheless be low quality courses, of course, but that is another question and would have to be addressed on the basis of relevant criteria of value.   

Have MOOCs been “designed to suit the needs of unscrupulous administrators?”  This ids another unsupported claim. Agarwal, Koller, Ng and the other platform executive have had quite different aims – to scale up instruction and make quality higher education globally available. While this may also result in substitution of technology for labor in the university, it hardly follows that that was the intended result, and in any case is not a critique of MOOC instruction itself. It is no critique of a hammer that an imbecile can use it to bash in someone’s head. It might nonetheless be a very good hammer.

Evaluating Particular MOOCs

So let’s consider the tasks of instruction in actual MOOCs. 

Instruction in courses typically involves three inter-acting dimensions: didactic, discursive and heuristic. The didactic dimension conveys knowledge through lectures and textbook readings; the discursive facilitates understanding through discussion and critical feedback; the heuristic shapes skills through drill and practice.  

In a geometry unit, for example, the didactic component may present basic concepts such as line, plane, axiom or proof; the discursive component may provide opportunities for discussion of e.g., proof strategies; the heuristic component may provide multiple opportunities to e.g., determine the area or perimeter of figures, to invent proofs, or to construct bi-sections of line segments.  In a literature unit, the didactic may convey background knowledge on the author, genre or period, the discursive may provide opportunities for guided interpretive and critical discussions of a selected story, and the heuristic may provide opportunities to use strategies of analysis, e.g., to locate the protagonist, the central conflict, and the dénouement.  

Good instruction, whether in a classroom or a MOOC, provides for the development and integration of knowledge, understanding and skill. It aims to engage students into worthwhile activities and practices by melding “I know,” and “I understand,” with “I can do.” When we think in general terms about the evaluation of particular MOOCs, we want to ask how well these instructional dimensions can be handled through computer software. 

Rees and other academic critics have condemned MOOCs as in effect using the best of 21^st century technology to deliver the worst of 19^th century instruction. The lectures, they claim, consist of videotaped talking heads. The discussion boards are useless and riddled with spam and flame wars. The problem sets are repetitive, trivial, and exhausting. In short, MOOCs are poor tools for didactic, discursive, and heuristic dimensions of instruction.

But is this critique justified? I will consider each of the three dimensions of instruction, with specific examples from well-known MOOCs.

(1) Didactic Instruction. While MOOC critics may wish to portray live classroom instruction as akin to Mark Hopkins dialoguing with a few students on a log, the reality is generally quite different: faculty members serving up uninspiring lectures to halls full of disengaged students. If talking heads are the problem, academic critics are in no position to pin the blame on MOOCs.

MOOC presentations, however, are not in general talking heads. On the contrary, MOOC presentations are an entirely new form of pedagogical experience. The large data sets and the rich data trails of computerized instruction have enabled researchers to explore new questions, such as the optimum length for lecture segments, and the most effective way of articulating them with readings and problem sets. Research suggests that 6 minutes is optimal. MOOCs now typically break up brief lecture segments with problem sets and free-response questions. Lecture segments are supplemented with interviews, clips from panels at research conferences, interviews with other scholars, research presentations by graduate students, and on-site videos of knowledge use in ‘real-world’ settings. While a single instructor inevitably gives his course subject matters a personal twist, MOOCs offer unique opportunities for presenting multiple points of view.

JonathanHaber, who constructed a complete college education in the humanities– in asingle year - from MOOCs, and thus knows as much about actual MOOCs as any commentator, states:  

MOOCs are often criticized for just transferring a “sage on stage” pedagogy from the lectern to the computer screen, scaling up the worst aspects of oversized lecture classes. But as my year of MOOCs went on, I saw a new visual language developing, as single talking heads were supplemented (or replaced entirely) with conversations among colleagues (the visual style of one of my favorite courses: HarvardX’s   "The Ancient Greek Hero") interviews with experts, on-location shots, and even on-screen performances. Such creativity helped to make lectures one of the most engaging and, ironically, intimate components of massive online courses, while also raising the bar for all other forms of online learning (most of it far duller than your average MOOC).

At their best, MOOC presentations are as engaging as the best television news magazine programs. And this is not surprising, as the universities providing the best MOOCs are investing in cutting-edge production studios and hiring media professionals. The best MOOC presentations are more like segments of “60 minutes” than talking heads.  We may question whether producing “edutainment” of this sort is the best use of scarce institutional funds, but that is another question entirely, and one that completely undercuts the “talking head” line of attack.

(2) Discussion and Feedback. Let’s acknowledge that the MOOC discussion boards are far from adequate substitutes for live discussion.  Even some of the most supportive MOOC commentators have found them to have little value. The good news is that the discursive segments of many MOOCs have moved well beyond the discussion boards to live conversations in physical or virtual spaces.  

Coursera has sponsored “meet-ups” – where students in their MOOCs can get together for course discussion - in dozens of cities. Coursera has also teamed up with the U. S. State Department to run MOOC camps for college age students in many countries. The city of Boston has teamed up with edX to initiate Boston-x, a project providing Internet computers and meeting places for MOOC learners. Other cities have emulated Boston-x, dedicating space in libraries and other public buildings for MOOC study. These efforts parallel those of the Library 2.0 movement; librarians around the world are now re-thinking optimal uses for their brick and mortar building spaces in the age of web 2.0 technologies and digital books, and one answer is meeting spaces for online learners.  C-MOOCs, and now many x-MOOCs well, make extensive use of video-conferencing – e.g., via Skype - to connect group members. MOOCs offering nothing more than discussion boards are simply behind the MOOC curve.

(3) Heuristic Instruction. Academic critics claim that the “can do” element of MOOCs is restricted to monitoring auto-or- peer graded problem sets.

Many actual MOOCs, however, have moved way beyond such mechanized problem sets, making project-based authentic learning central to the MOOC experience. Here are two examples:

(1) At the University of Virginia’s Darden School of Business, Professor Michael Lenox has offered several iterations of his “Foundations of Business Strategy” MOOC on the Coursera platform. Lenox uses “Coursolve,” a crowdsourcing software program, to connect his course with partner organizations where students work to solve real-life challenges. He says:

 “Entrepreneurs don’t always have the resources to hire external support to address their needs, but we’ve seen firsthand that students are hungry for the chance to apply their knowledge to real-world problems,” Lenox says.  “By collaborating with organizations, students can strengthen their skills development while potentially providing businesses and nonprofits with valuable insights.”

                In the final course project, Lenox invited students to undertake complete a strategic analysis of one of the partner organizations. More than 400 students completed analyses in partnership with 100 different organizations, including established businesses, startups, resource-strapped nonprofits and social enterprises. 78% of those students ended up participating directly with senior managers in the strategic decision-making of their organizations. Reporting on the second iteration of the MOOC, Lenox added, “Hundreds of in-person study groups formed in over 50 countries. Students included young entrepreneurs and mature small business owners; non-profit organizers; a study group of Mongolia students led by a Peace Corps volunteer; a group of  unemployed women in Ohio looking to improve their job prospects; a group of students ijn Bolivia led under a program from the U.S. State Department; and a group of Arab and Israeli students participating through the YaLa Young Leaders program building détente through education.”

(2) Cathy Davidson of Duke University is now offering a Coursera MOOC on 'thehistory and future of higher education'. Davidson has been a national leader in pushing the x-MOOC format in creative directions. Because her MOOC has many thousands of students, the student group can take on projects not possible within a classroom context. In one project, her students are collectively creating a rich, multi-media trans-national timeline of higher education since 1800. Each student is contributing reports on significant historical events in higher education in their geographic locations - countries, states, municipalities. The students are learning historical research methods and skills in reporting historical events. Many higher education institutions previously neglected by historians of education, including those long closed, are in this way being entered for the first time in an accessible historical record. The student group is now collaborating on editing and coordinating the information and producing the final online product. [5]

One does not need to love either of these particular skill development efforts to recognize that they go way beyond auto-graded problem sets.

6. Conclusion

My point in the above remarks has been to show that academic critics of MOOCs have relied on a stick-figure caricature. Real MOOCs, even x-MOOCs, are diverse, and many MOOC leaders have addressed the didactic, discursive and heuristic dimensions of instruction in creative ways. The best MOOCs replace the ‘sage on the stage’ stalking head with presentations employing a “new visual language” of instruction; they build in group experiences, whether physical or virtual, with opportunities for interpersonal student dialogue; they make project-based learning the centerpiece of the educational experience.

Of course, not all MOOCs do this. Some do, some don’t. And that is precisely the point I am making. If we want to assess the pedagogical value of MOOCs, we will have to turn our attention to particular courses to see how they handle instructional tasks. The most important dimensions of instruction, the didactic, discursive and heuristic, provide useful pegs upon which to hang such particular evaluative judgments.  

University Course Credits for MOOC Certificates: One Likely Pathway

How will MOOC-based learning aid learners in entering and performing in the workplace?

We may imagine MOOC-based learning to serve as a qualification in two ways: let's call them the (1) certificate, (2) credit routes.

On the first, MOOC aggregations of certificates themselves are offered as significant job qualifications on a par with, or as an accepted substitute for, college and university degrees. I discussed this option in my last post. On the second, the certificates will be accepted for college and university credit, and thus become (like conventional courses) components of degree pathways where degrees serve as qualifications.

Certificates as Qualifications

The first route  - the use of MOOC certificates as qualifications - has been explored with mixed results..

In December 2012 Coursera announced the opening of its Career Services program, according to the Chronicle of Higher Education. Participating firms, which have included Yahoo and Twitter, contract with the MOOC provider for an undisclosed fee to get data on students' performance on Coursera's MOOCs. Both students and Coursera's participating University partners can opt out of the program. Udacity had already announced a similar program.

In 2013 the MOOC provider edX experimented with its own job service, attempting to place its top MOOC students in jobs with similar companies - the leading high-tech firms. Of the more than 800 top performers that edX placed before these firms, only three received interviews and not a single one was offered a job. Following this failed experiment, edX withdrew from the career services arena.

As I recently argued in this blog, this step may have been premature and ill-founded:

The top-tier firms get thousands of applicants from the best university programs in computer science and information systems for every opening. Why would they be interested in experimenting with MOOC learners when they can take their pick of numerous Stanford, MIT and Purdue grads, who have shown the persistence to earn four year degrees, rubbed shoulders with top professors, and networked with other top students who will soon enter the workforce and connect up with hundreds of other hot prospects? 

Meanwhile,  new business start-ups in Silicon Valley, on Massachusetts Route 128, in New York's Silicon Alley and throughout the country hunger for talent. Most organizations will not be able to compete for the top grads of the top-tier university programs. Is it not possible that edX, which is hardly an expert in the employment agency business, simply directed their efforts at the wrong job market.

 New online job placement services appear - almost daily - to link individuals with skills and firms hungry for demonstrated capabilities. How effective MOOC certificates will prove to be as demonstrations of skill remains to be seen.

Certificates as Transfer Credits 

In this post I want to consider whether MOOC certificates are likely to enter into degree pathways - that is, whether colleges and universities are likely, anytime soon, to accept MOOC certificates as transferable credits in their degree pathways.

It will be remembered that by the end of 2012 the American Council on Education, the body responsible for determining the credit-worthiness of college courses, had, as noted in the Chronicle of Higher Education, begun to evaluate some MOOCs as credit-worthy. The Chronicle quite rightly proclaimed this as a major step - it signaled that colleges and universities failing to recognize MOOC-based learning could not base their rejection on grounds of academic quality.

But to date, few academic institutions have been willing to grant transfer credit for MOOC certificates. And it is not hard to see why! These organizations have become increasingly dependent on tuition dollars for their daily operations. They are naturally reluctant to accept MOOC-based credits into their degree pathways if in doing so they have to forego tuition revenues. If their degrees require, let us say, 120 credits,  at an average cost per credit of perhaps $700, plus fees, then transferring in a MOOC in lieu of a four-credit course would cost almost $3,000. Accepting up to four such transfer courses would cost up to $12,000 per student. If a significant fraction of their students were able to avoid these tuition costs, the organization would be financially strained if not bankrupted.

However, the combination of rising tuition and rising unemployment/underemployment for recent college grads, has radically decreased the private rate of return on the investment in college. The well-publicized trillion dollar student debt crisis has brought this economic fact to public awareness. Most families consider tuition costs as economic investments intended to increase future earnings. As the rate of return on this investment declines (or goes into minus territory) families are reconsidering the value of college education.

According to a Moody's Investment report on the credit-worthiness of colleges and universities released in November 2013, 40% faced stagnant or declining tuition revenues.

Anemic tuition revenue growth has spread to a larger share of the higher education industry, infecting public universities for the first time in decades. At this pace, tuition-dependent colleges and universities will be challenged to make necessary investments in personnel, programs, and facilities to remain competitive over the longer term," said Karen Kedem, a Moody's senior analyst and author of the report.

Moody's key findings include net tuition revenue declines at a projected 28% of public and 19% of private universities, with net tuition revenue growth below inflation projected for 44% of public and 42% of private universities and total enrollment declines at nearly half of public and private universities.

In addition, federal budget negotiations, the reauthorization of the Higher Education Act, and performance-based funding may result in further stress on colleges if student aid and loan programs are curtailed to any degree, given that a rising share of students are dependent on these funding sources, says Moody's.     

While many colleges and universities will continue to demand that their matriculated students earn - and pay for - their credits internally, others will now be hungry for any and all tuition dollars they can get. Some, faced with declining enrollments, will welcome students offering MOOC certificates - like other life experiences - for credit. Others will see the transfer of MOOC credits, paradoxically, as a profit opportunity.

Consider the recent decision by Ashford University to accept MOOC certificates for credit!

Ashford University is a for-profit academic organization owned by Bridgepoint Education, with a campus in Clinton Iowa and a large and profitable on-line degree operation. The university recently agreed, according to the Chronicle of Higher Education, to accept certain ACE approved MOOCs from Coursera and Udacity, for transfer credit.

Ashford University depends for its tuition revenues largely on students with federally guaranteed student loans.Relatively few of its students complete their degree programs. According to Wikipedia, "as for-profit colleges have come under increasing scrutiny, a U.S. Senate report in 2011 listed Ashford's parent company, Bridgepoint, as having one of the highest withdrawal rates of any publicly traded school in the industry." Senator Tom Harkin of Iowa has said of Ashford  "I think this is a scam, an absolute scam."   

Nonetheless, Ashford is on to something! According to its website, "The mission of Ashford University is to provide accessible, affordable, innovative, high-quality learning opportunities and degree programs." Let's first focus on "affordable". Ashford's website states prominently that students can transfer in up to 90 credits. That is a generous transfer policy. On the face of it, the policy implies that Ashford is willing to forego tuition revenues for these 90 credits. But consider that that leaves 30 or more credits in the degree pathway - credits for which Ashford can collect tuition revenues. That is very likely 30 credits worth of tuition that the university would not, without its generous transfer policy, otherwise hope to collect. 

Turning to "accessible," more than 95% of Ashford's students are enrolled in its anywhere/anytime on-line degree programs consisting of high margin, readily scalable on-line courses. Students will be paying tuition for courses  with low marginal costs per student. That generous transfer policy, with its embrace of MOOC certificates for credit, looks like a pretty good deal for the university. 

And it might also be an attractive deal for many students. Ashford is aggressively defending its policy of accepting ACE-approved MOOC certificates for credit as a boon to students, and its defense makes a lot of sense. "Requiring students to assume debt and repeat course content they have already mastered does not serve the individual student, the future employer, or the community," said Dr. Lori Williams, Ashford University provost. "Our job as an educational institution is to maximize learning and facilitate development for each student. In turn, students are more likely to complete their programs, have greater independence from debt, and ultimately get into the workforce more quickly."

Ashford and its students will hardly be the only ones to find this deal appealing. Remember those "total enrollment declines at nearly half of public and private universities." Why will those universities not follow in Ashford's footsteps and offer generous transfer policies, including transfer of MOOCs?

The Big 2014 MOOC Re-Boot

The big MOOCPlatforms are undergoing a large scale re-boot at the beginning of this new year. If 2012 was "the year of the MOOC" and 2013 the "Year of the Deflation of MOOC Hype," then 2014 may well be the "Year of MOOC's Second Chance." Here I focus on new efforts at Udacity and Coursera that are designed both to improve the learning experience and generate revenues.

Udacity

Udacity, which performed its famous "pivot" in mid 2013, and labeled its first efforts a "a lousy product" turned to revenues from corporate training. Since that time, Sebastian Thrun has continued to offer Udacity MOOCs free to the general public, but has emphasized the need - and availability for a price - of auxiliary services including mentoring and tutoring. The new, re-booted Udacity website puts these coaching services front and center:

Learning is a collaborative process, and we're here to provide you with guidance every step of the way. We'll help you select the right class, navigate challenging content, and improve your projects and code.

Given the major emphasis on mentoring and tutoring in my account of online learning in Education 2.0, this is hardly a surprise. Most learners, at least those with little prior academic experience and success, and lacking well developed self-directed learning habits, are unable to get much value from MOOC-based learning unless aided by mentors and tutors.

The mentors help them focus down on why they are learning, and what they need to be learning to move forward with their lives and achieve their aims - and even how to formulate some basic life goals.

The tutors then help them focus down own on how to learn, on how to overcome misunderstandings, on how to motivate themselves to get through those course segments when the learning curve steepens - in addition to how to solve this or that problem or remember how to define this or that concept.

Both are necessary for most learners - not just those from disadvantaged communities. Kids who take to academic work and thrive without some of this hand holding are out-liers. It will be very interesting to see how the new MOOC on "Preparing for Uni" on the FutureLearn" platform will fare. Can we bootstrap MOOC-based Learning through MOOC-Based Learning? Or will we require some personal interventions with real humans?

A question for another post: Can MOOC platforms - or at least the non-profit ones - figure out a way of providing personal mentoring and coaching through some combination of crowd-sourcing and what Clay Shirky calls the Cognitive Surplus. If Yahoo Answers can elicit dozens of answers to each of thousands of questions daily, and Wikipedia can elicit encyclopedia articles, edits and additions on every conceivable topic, and open source enterprises can call out the collective talent of software engineers, then why can't either the MOOC Platforms or some auxiliary enterprise (like all those wonderful add-ons to Twitter) figure out how to source online (or even offline) mentoring and tutoring for MOOC learners?

Coursera

Coursera's new front-line product is its Specializations Program. The Platform organizes course sequences which collectively build a skill with current workplace demand. The Specializations Page showcases ten of these programs. Coursera and edX - and other MOOC platforms, have already offered course sequences - most dramatically, entire foundation year MBA course sequences from top business schools like Wharton. What is new with the Specializations is (1) the specific skill- with-workplace-demand promise, and (2) the price tag per each course in the sequence. Specialization courses can still be taken for free, but only those enrolled in the signature verification tracks can complete the final projects and get the certificate for the Specialization.

So for now, Coursera, like Udacity, continues to offer its MOOCs in a cost-free version, but pins its hopes for revenue generation on add-ons.

Like all disruptive technologies, MOOCs start with one set of core images and expectations forged by founders, and gravitate to other images and expectations in the inevitable back and forth of 'social construction'. It took the telephone a few decades to become what we have long since been familiar with. Some of the early adopters thought it would be a device for listening to classical music! The MOOCs will settle in, and as always, public uses and private ventures and their revenue streams will be the key determinate of what they ultimately become for us.

Can MOOCs Reduce the Cost of College?

Professor Keith Devlin has recently argued on his MOOCtalk blog that MOOCs will not stem the rising costs of college education. MOOCs are proving useful for continuing education, but they simply cannot replace the experiences packaged into a first class college education, and we will need such high powered college education to prepare those who will fuel economic growth. Thus we have to be prepared to bear rising costs for college, as we previously had to bear the costs of gasoline, hiways, and insurance to live in auto-industrial society.

Devlin's basic idea, that the cost of a college education will continue to rise, is unsupported, and his analogy with the auto-industrial era leaves much to be desired. Much about the cost of college will depend on how we redesign our educational provisions - including how MOOCs enter into the equation - and what will count as a "college education" or even a "first class college education".

That said, the rising cost of this "first class college education" raises questions that Keith does not address here. The first is, how will "society" pay for the rising cost of college, when the current cost is already ringing alarm bells? The second is, how many people will have access to college on Devlin's assumptions?

One current problem is the eradication of many previously "college level" jobs by outsourcing and technology. Fewer jobs + rising cost will both contribute to a declining rate of return on private investment on a college education.

Tuition dollars, however, now fund an increasing share of college education. The declining rate of private return implies that fewer people (at least those with an iota of economic rationality) will make the investment, driving down the flow of tuition dollars. Without these, how will colleges get funded?

So this leaves the question: what fragment of the young adult population should go to college?

With the declining private economic benefit, we have to ask about the public benefit of a college educated population. If there is a social benefit in an educated population beyond the economic growth provided by an educated workforce, then this cost should be borne by public investment, not private tuition fees. I don't see anyone arguing for a free or highly subsidized higher education anymore, because the emerging workforce no longer needs many of what came to be regarded as "college level" skills. The social benefit that most college professors assure us of appears invisible to policy makers and the masses of tax-conscious citizens.

If our economic policy and occupational arrangements emerge in such a way as to richly reward that declining number of people possessing college-level skills the economy really needs, then those few who attain those skill levels will be paid back with interest for their investment in education, and should pay the requisite private tuitions. But then what happens to those who will be excluded on that basis?

The most obvious answer is that we should (1) imagine new educational provisions for those priced out of college and unable to gain from college level skills in the emerging economy; and (2) ask those who eventually share directly in the wealth created by economic growth to contribute, through higher taxes, for expanded social insurance - and perhaps a social minimum of support - for those facing the risks of work in the contingent labor force: low wages, lack of job security and benefits and possible lifelong unemployment. .

"MOOC+": An ideal plan for MOOCville

After almost a year of reading about MOOCs I am starting to formulate an idea of how MOOCs should develop and become entrenched as institutions in society. I am calling my plan MOOC+. 

Some of the problems that need to be addressed: 

(1) Preparation. 'average' students do not have the best academic orientations or tradeskills to adjust well to online learning. I have been discussing this problem with Laura Joplin (who happens to be Janis's sister) - she has been working on a fix that involves a F2F intervention of perhaps a semester in length. Call this what you want;, "An Introduction to Academic Life, " or Practical Epistemology," or "Academic Tradeskill 101," the idea is to assist learners to figure out what they want out of further education, what they can expect from it, and how it all works.

(2) Cost. Tuitions have risen exponentially and students are paying for all of the wet dreams of administrators and donors for more, and more expensive, facilities, and thus taking on crippling debt. Meanwhile the ACE is certifying the academic quality of many MOOCs. This process needs to be accelerated. We need to identify a core of about 500 free courses or more that can pass muster as free academic course equivalents. 

(3) Accreditation. No mainstream university will offer all MOOC undergrad degrees along with their traditional programs, as this would introduce channel conflict (the cheaper channel will cut into the revenues from the more expensive one). But states, or consortia of states, will no doubt go this route, and seek (and obtain) alternative certifications, just as have University of Phoenix, Western Governors University, and others. 

(4) Mentoring and Tutoring. Students will need personalized assistance with learning, and with forging life plans and adjusting their educational programs to their occupational aims. They will also need personalized tutoring in completing MOOCs, as most MOOCs seem to have units or specific learning points along the way where the learning curve steepens and leaves many behind. The MOOC+ model will charge a small fee (perhaps $200 per course, paid by the learner or through a state subsidy) to cover the administrative and personnel costs associated with mentoring, tutoring, and associated book-keeping. 

(5) Facilities. Boston has partnered with edX to build out 'BostonX' - an institution to support MOOC learning. The city will provide some physical infrastructure - places to use computers, get help, meet and discuss with other MOOC learners. This is like an extension of the contemporary library, with its computers, reference materials, research librarians and meeting rooms. 

(6) Qualifications. Coursera is already operating an employment agency linking MOOC completers to work opportunities. Firms pay Coursera for access to the successful MOOC students. An association of firms in Silicon Valley is already working out arrangements to accept aggregations of MOOCs in lieu of diplomas in hiring and promotion. These efforts need to be somewhat more institutionalized, so that each firm doesn't have to reinvent the wheel. I would like to see the idea of diploma equivalence worked into state law, along with mandates preventing firms from discriminating against MOOC equivalency 'diplomas'. If states build out MOOC+ agencies, they can also facilitate the school to work transitions of MOOC 'graduates' through such legal and institutional means.  

Such programs would not offer everything a college education offers, but would be very affordable, and more than competitive in forging links to workplaces- which is what most students and families want. And with the rapid pace of MOOC innovation, compared to the snail's pace of university innovation, MOOC+ programs could be far more flexible and adaptive than traditional colleges and universities in adjusting learning opportunities to workplace needs. 

So in brief, MOOC+ =  An in-person preparatory program + ACE approved MOOCs + Mentoring and Tutoring + Credit for MOOCs + CityX dedicated meeting and studying spaces + MOOC to Work programs + Recognition of MOOC-based diploma equivalency. 

DO MOOCS EXPLOIT STUDENTS BY COLLECTING DATA FROM THEM?

At NeoAcademic, Professor Richard Landers  complains that MOOCs exploit students by using them to generate data (something that is standard in 'real courses' but also regulated by informed consent).

I find the word "exploit" in this context offensive. Suppose the MOOC leaders say upfront: "We will be asking you some questions and hope to use the data in our research studying XYZ. We hope you will also learn from these exercises. Mooc participants will also collaborate on creating an online archive of games." And then ask you to check a box before participating in the MOOC. I think this is sufficient informed consent.

The providers are offering something and I see no reason why they can't ask for something. No one (at least for now) has to take any MOOC. The university also offers something, and asks anywhere from $500 to $2500 per CREDIT. Most employers now mandate possession of a college degree even for jobs that do not require the capabilities acquired through college (and which can be gained in other ways). And in the U.S. the total student college debt exceeds $1 TRILLION. If we are looking around for something exploitive, why not start with university education.

MOOCs and the Manufactured Crisis of Higher Education

Over at Slate, authors Christian and Calvin Exoo argue that MOOCs represent the entry of large, dominant corporations into the Education space. They paint Coursera, edX and Udacity as emerging giants - controlling education as Big Pharma and Big Oil now dominate their industries. 

The big MOOC firms claim to be responding to the problem of restricted access to higher education. But, the authors claim, the U.S. has no such problem - the MOOC firms are 'manufacturing' the problem through their press releases to blind us from reality. A huge percentage of kids, the authors counter, gain access to some form of higher education. The real problem, the authors state, lies in retention: kids drop out because they are unprepared for college and can't afford tuition. The solution they propose is adding lots of remedial services and extra financial aid around the margins for disadvantaged kids. These two steps could get a huge percentage through college. MOOCs provide neither financial aid or remediation, and hence offer nothing for the "real" crisis. 

Leaving beside edX's non-profit status and its decisive move to open source, and Udacity's apparent exit from the education market to concentrate on corporate training - which leaves only Coursera still standing as a large corporate entity in the MOOC education space, this analysis still seems wrong-headed.  

My response is that it is the authors, and not the MOOC firms, who are manufacturing a crisis.

The real crisis is not that too many kids fail to complete college - but rather that too many kids get forced into college because no other pathways to dignified work exist in our society. If we didn't make college a more or less compulsory job qualification - even for jobs that make no use of college related knowledge or skills - we wouldn't need to push these kids through college in the first place. Then they would not need all of these extra-ordinary measures to graduate.

Suppose we do get these kids through college. They will still be facing both a poor and contracting job market - especially for that fragment that needed even more remedial services and extra tuition help. And those kids would also still be burdened with huge debts, which will cripple them financially for life. These are the real crises, and the authors' solutions completely ignore them.

The real challenge is to envision and implement alternative pathways to the workplace. The promise of MOOCs lies in their providing one element in the educational mix aligned with these new pathways. The authors propose to push these kids through a college education. But the kids and their families only seek college education because it has been made into a compulsory qualification. The kids and their families, however, are being sold a bill of goods. There will be no college-level jobs waiting at the end of the compulsory college education. And the kids will end up deep in debt.

The alternative I envision gets these young people more rapidly into workplaces - as apprentices, interns, or small entrepreneurs - and provides the educational backup they need to progress in their work paths without taking on debt. In such arrangements, MOOCs will find one of their most important educational roles. 

CAN MOOCS DEMOCRATISE HIGHER EDUCATION?

CAN MOOCS DEMOCRATISE HIGHER EDUCATION? 
Peter Sloep says "No". I find his argument unconvincing. 


Sloep argues that third world higher education will shift from their own native universities to MOOC Learning Centers conveying contents from the West, shaped by corporate, rather than individual or public, interests.

There are two problems with his argument. 

First, there is no evidence provided that universities in developing countries are closing down - the key to Sloep's argument. Instead, many international students are supplementing their native educations with MOOCs, while many others are using them for continuing professional education - and some without access to existing agencies of higher education are using them to educate themselves. So the leading premise of Sloep's case seems false.

Second, Sloep ignores the corporate capture of conventional institutions of higher education. There is a huge literature on the topic Sheila Slaughter introduced a couple of decades ago under the rubric "Academic Capitalism". The idea that universities, even state operated universities, are run in the interests of their individual students, the public interest or the interests of the liberal state, has been entirely debunked with data across many countries. Slaughter and her co-workers have shown that on many dimensions of education, and across all classes of participants in universities, corporate interests now dominate and universities as organizations are mimicking corporate behaviors. The Idea that MOOCs represent a shift from the professional and scholar- run agencies to those of corporations serving their own narrow interests is as a result a non-starter.

Besides, new MOOC platforms such as MOOC.org provide all individuals and groups with the technical means to mount any courses they wish. Aggregation sites like open culture  are making MOOCs on all platforms readily accessible globally. No one platform - indeed, no one MOOC format - will dominate.

MOOCs as an institutional innovation are in the earliest stages of their development, and no one can predict how they will play out - there are simply too many causal forces at work. The democratising force of MOOCs is yet unknown. 

But one possibility is the exact reverse of what Sloep predicts - groups of scholars joining to provide a 'counter-education' to the one shaped in corporate interests - that is, an education shaped by communities of scholars and not by universities operating in the academic capitalist mode. The costs of entry will be low, and certifying agencies like ACE will lose all credibility if they discriminate against these MOOCs in favor of the corporate-dominated ones.

Student Recruitment as MOOC Business Model

The University of London has recently declared its MOOC business model a success. Is it really?

The University has offered 4 MOOCs to an unlimited number of students, and attracted 210,000 people from 160 countries. 

Barney Grainger, acadaemic project manager for University of London International Programmes, says: ". . .  we have received, at this point, 45 expressions of interest in our degree courses from students who have taken one of our MOOCs."

He adds: "The fact that there is a conversion from MOOC learning to seeking full degrees would indicate that our outlay on these MOOCs has, in fact, been justified. Our learning journey has commenced, and the MOOC business model can work," Grainger says.

 Let's see: 45 out of 210,000 = .000214, or 2.1 per 10,000. And we are only talking about leads, not conversions. No magazine subscription or mail order catalog campaign would call that rate of response a success.

But what is a success in MOOCville?

Let's first consider the Georgia Tech model, where the all MOOC masters degree program in computer science costs $7,000. 45 actual students (not 'requests for information) would generate $315,000 in revenues. Not much, but the marginal cost of the next student = $0. So much depends on scale-up.

Suppose instead these prospective students enroll in costly F2F on-campus programs with fixed costs already sunk, thus adding little marginal cost per student. According to one source, the average cost of a masters degree ranges from $28K to $38K. Taking the mean, those 45 students would now generate almost $1.5M.

What about the costs?

The cost of funding a dedicated University MOOC production studio has run upwards of $1M. And schools are now hiring MOOC production managers. The new one at Boston University, Romy Ruukel, came direct from edX after a decade at Harvard's Project Zero, so she didn't come cheap.

But some schools have made do with their own personnel and available production equipment valued at less than $2,500.

And then, there are the dedicated course production costs to consider. Talking head MOOCs aren't going to generate many requests for information about degree opportunities. Production values will have to be high - and that is costly.

Whatever the costs, once invested by an institution its MOOC production can be scaled up. A studio and production team that produces 4 MOOCs could produce 40. Universities carefully selecting their 'flagship' programs and adding a lot of sizzle could improve the rate of response. (A successful consulting practice could be built on the mail-order marketing model to assist universities in managing their MOOC-based marketing campaigns).

We will need a lot more information on rates of response and conversions, and total revenue from conversions, before we can assess student recruitment as a MOOC business model. But as the MOOC space expands and competition heats up, such information will probably be very closely held.

MOOC Certificates and Diploma Programs

The University of Pennsylvania's Wharton College of Business has just announced that they will put their entire first year course program on line for free, on the Coursera MOOC platform.

This is another breakthrough in MOOCville; for the first time a university is bundling all of the courses in an entire year of its diploma program in MOOCs. Students from all over the world can now take the entire first year Wharton MBA program, from the same professors delivering the courses on campus, for free. And those completing the courses will earn certificates of learning.

This in one more step in the process whereby MOOC certificates will eventually be aggregated, by universities or third party aggregators, and recognized as diploma equivalents.

Let us consider this case: a recent graduate of a major engineering college - say Stanford, Purdue or Georgia Tech - applies for an entry level management job at a high-tech firm. An individual MOOC certificate may not help very much, but a bundled set of Wharton MBA MOOCs tells quite a different story - that this graduate has the background knowledge, motivation and self-management skills to acquire the MBA knowledge base on his (or her) own.

The college or grad school diploma has been used as a job filter because it lowers transaction costs for employers. But as more and more people pass through the filter, the filter has become inefficient - it lets in too many people without strong capabilities. The diploma doesn't sufficiently differentiate its holders from others. And especially now that product cycles are rapid and skills erode quickly, employers are inevitably more interested in specific capabilities than the general knowledge represented by diplomas.

A single MOOC might not be useful as a job filter - after all, what, exactly, does it represent? But a bundled package of certificates from a leading university, representing a full complement of cutting edge knowledge and skill, would be a more efficient filter than a mere diploma.

In my view this progression from individual MOOCs to packages of certificates accepted as diploma equivalents in the hiring process is inevitable. It is a win-win-lose proposition. The firms will win, the students will win - only the Higher Ed sector currently monopolizing job access will lose.

We will not have to wait very long for this process to come to completion: leading high tech firms have recently formed an alliance to explore weighting packages of MOOC certificates as diploma equivalents in their hiring practices.

MOOCs and the Two Cultures of Educational Reform

Stanley Fish writes in the New York Times of the "Two Cultures of Educational Reform." Citing Derek Bok,
former Harvard president, Fish identifies these as follows: 

The first “is an evidence-based approach to education … rooted in the belief that one can best advance teaching and learning by measuring student progress and testing experimental efforts to increase it.” The second “rests on a conviction that effective teaching is an art which one can improve over time through personal experience and intuition without any need for data-driven reforms imposed from above.”

Fish correctly notes that in the current conversation about educational reform the quantitative side of this debate is winning. And he associates the emergence of MOOCs with this trend. Certainly the pronouncements of edX's Agarwal and Udacity's Thrun support this association - they claim - with unmeasured arrogance - to be searching for - and even finding - the "magic formula" for education. Fish replies that no one really knows how to measure the educational values inherent in higher education - and thus that the quantitative side of this divide rests for now entirely on empty promises.

Fish closes with this meditation:

Daphne Koller, a co-founder of Coursera, argues . . . that with the help of the digital media, “we can release ourselves from the shackles that we have gotten used to in the context of in-class teaching.” This turns out to mean that we can be released from the distracting bother of interacting with actual people. 

What does all of this have to do with MOOCs?

Not very much. The allure of MOOCs does not derive from their demonstrably superior pedagogies - and their problems don't stem from their demonstrable pedagogical limits. Thus all of the discussion of what is gained and lost by learning from MOOCs as opposed to live teachers in largely irrelevant.

The problem that has brought MOOCs to the forefront is two-fold: (1) the use of the college degree as a job filter regardless of the actual knowledge and skill requirements of the job, and (2) college tuition outstripping middle class ability to pay.

The ultimate promise of MOOCs is a free equivalent to a college diploma. This will not require high quality education. And significantly, it will not even require credits and degrees for MOOCs. It requires no more than employers accepting aggregations of MOOC certificates - among other achievements -  in lieu of the diploma. 

The reason the diploma has been used as a filter is that it is a very cheap way for employers to reduce their transaction costs (search and assessment) in hiring. As we move in the direction of universal higher education the diploma is failing as a filter. As a simple matter of logic, as more students graduate from college the diploma becomes less differentiating. Employers will need new, more discriminating filters.

This brings us to the current situation. The new global network occupational system is gravitating from full time jobs with benefits to contingent work for even professional knowledge workers. These "free lance nation" types can get in there, do the job efficiently, and leave - without encumbering employers with benefit packages. Thus employers are more focused on finding specific capabilities than the general levels of knowledge associated with diplomas.

And with new search capabilities, they can find what they are looking for. Meanwhile, job candidates can develop searchable digital portfolios, demonstrate their capabilities, and be found through online search. MOOC certificates will fine tune their educational credentials for employers, and thus reduce employer transaction costs more than diplomas.

These are the emerging dynamics of the market for post-secondary education. The other strands in the MOOC conversation, about "poetry," "teaching as an art," "magic formulas," "measurable learning objectives" and Daphne Koller's Brave New World, are side shows.  

Cathy Davidson of Duke on Opportunities for Creative and Collaborative research within the xMOOC context

Cathy Davidson from Duke notes in this podcast interview from degree of freedom that teaching and learning in the xMOOC space have so far been governed by hierarchy - famous professors from elite universities handing down culture to the great unwashed masses. This has been a deplorable backwards step. She adds that the one great allure of lectures by great thinkers is being in a room with a lot of people who are simultaneously being inspired. xMOOCs don't even have that.

But she contends that even the xMOOC medium can be used in creative and collaborative ways. In early 2014 she will be teaching a MOOC on the Coursera platform 'the history and future of higher education'. Because she will have many thousands of students signed up, the group will be able to create a rich, multi-media timeline of higher education since 1800. Each student will contribute notes on several significant higher education events at their specific locations - countries, states, municipalities - and the group will collaborate on editing and coordinating the information and producing the final online
product.

These are among the many insights in this useful podcast interview.

If MOOCs Are (or Are Not) the Solution, What Is The Problem?

Steve Kolowich writes in yesterday's Chronicle of Higher Education that MOOCs may not be the disruptive technology they are being hyped to be. He notes that many recent attempts to translate MOOC certificates into college credits have crashed.

California bill SB 520, introduced in May, which would have required public universities in the state to grant credits for designated MOOCs, was first de-fanged - a successful amendment restored to the universities to power to accept or reject the MOOC certificates as they chose - and then withdrawn. Its sponsor, state senate leader Darrell Steinberg, gave in when the universities agreed to expand their on-line offerings.

Kolowich offers several similar examples, and concludes that political, regulatory, administrative and faculty barriers to credit for MOOCs have proven to be quite high. Nonetheless, Russell Poulin of The Western Interstate Commission for Higher Education Cooperation in Educational Technology states that "Credits are the coin of the academic realm, and if that's where the coins are, these companies (the MOOC platforms) are going to drive there." Kolowich concludes that "given the institutional monopoly on credit granting privileges" MOOCs will be "catering to colleges rather than attempting to undermine them."

Sebastian Thrun of Udacity seems to agree with this assessment. He has actively been forging partnerships with universities to generate credits for Udacity's MOOCs, saying that a learning medium where only web-savvy, highly motivated people sign up and only 10% succeed "doesn't strike me quite yet a solution to the problems of higher education."

This raises an interesting question: If MOOCs are (or are not) the solution, just what IS the problem?

We might define the problem in terms of the need for affordable yet effective universal higher education. If that is the problem, the recent crash of the San Jose State University use of MOOCs to teach remedial math could be seen as a serious setback. (For those not familiar with this episode, SJSU partnered with Udacity, with Gates Foundation funding, to pilot a MOOC for developmental courses. In a follow up study it was revealed that 74% of the students in the face to face group passed, compared to only 51% in the MOOC. In the aftermath, SJSU put its MOOC efforts on hold.) Of course, it might also be argued that the results from this pilot effort cannot be generalized. The LA Times editorialized that the project was "practically a model of how to do online education badly . . .rushed into existence and sloppily overseen". But let us grant that if we are trying to educate the least prepared college students well at low cost, MOOCs are not the solution.  

But maybe that's not the real problem. Think of it this way. When only 20% of American 18 year olds possessed a high school diploma, the diploma meant something. It differentiated its holders from 80% of the population, and could be used as a job filter to reduce transaction (search and selection) costs for firms with jobs to offer. Today 77% of the age cohort receives a diploma. At that rate, the diploma can hardly serve as a proxy for high levels of knowledge or skill - even the GED is more demanding. And more to the point, it doesn't differentiate diploma holders from anyone who would compete for a job. As the rate of graduation increased, the socio-economic advantages of the high school diploma decreased. Today a person with high school but no further education is little better off than the high school drop out, and the differential continues to shrink every year.

 As a result of the high school diploma's failure as a filter, employers turned to the college diploma as a job filter. But as more and more people gain college diplomas, they too differentiate less and less. As a result the college diploma also becomes less and less valuable as a job filter - it no longer can be used to decrease transaction costs. Adding to the proportion of diploma holders by providing access to the least prepared students will only make the problem worse - like the high school diploma, the college diploma will lose all differentiating value. Employers are already in need of new, more effective filters than college diplomas.

And this is where MOOC certificates enter the picture. In the age of the Internet, individuals can make themselves visible on line through websites and blogs and videos and comprehensive digital portfolios, and employers can use search capabilities to locate them. And in today's rapidly changing economy, employers are more interested in specific and demonstrable capabilities than markers of a standardized level of knowledge such as college degrees.

So maybe Thrun is simply wrong. Maybe a  learning medium where only web-savvy, highly motivated people sign up and only 10% succeed is the precise solution to the problem of higher education. It provides the next job filter for the highly competitive global economy, an economy no longer capable of providing jobs for all college grads that seek them.

This transition from diploma-based to capabilities-based filters will take some time. But MOOC certificates, as elements of digital portfolios, will play an important role in the process - connecting those with highly specific knowledge and skill demonstrated through certificates to employers with matching needs. To track this transition, keep your eye on Coursera's expansion into the employment agency business.